ORDERS AND EXCHANGE

SERVICE AVAILABILITY

The articles offered on this website are available for delivery, for the momento, only in Península and Baleares. (We do not deliver to Canary Islands, Ceuta or Melilla).

 

FORMALISING THE CONTRACT

To place an order, you must follow the online purchasing procedure and click "Authorise Payment". After doing so, you will receive an e-mail confirming receipt of your order (the "Order Confirmation"). Keep in mind that this does not mean that your order has been accepted; since it constitutes an offer that you are making to us to buy one or more products. All orders are subject to our approval, which you will be informed of via an e-mail in which we will confirm that the order is being sent (the "Shipment Confirmation"). The contract between us to buy a product (the "Contract") shall be formalised only when we send you the Shipment Confirmation. Only the products listed in the Shipment Confirmation shall be subject to the Contract. We are not obliged to provide you with any other product that has not been ordered until we confirm that these have been sent in a Shipment Confirmation. 

For deliveries within the peninsula, the time could take between 24 and 48 hours (working days). 

Baleares: Between 48 and 72 hours aprox (working days). 

 

 AVAILABILITY OF PRODUCTS

All product orders are subject to availability of the same. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid. For any doubts, please contact us through our email:  info@lonejewelry.com

 

PRE-ORDER

To help you get the designs you want before they run out, you can now make a pre-order (where "pre-order" available appears). This way you will be able to buy your favorite models even before they are formally on sale.

If a design is available for "pre-order", you will be able to see it once you select it. We can only accept "pre-order" up to 30 days before it is available to the public.

To pre-order a model, you'll have to add it to your purchase as if you were placing an order. You should then follow the check out process as usual and pay for the item. As soon as the item is available we will ship it. If your order contains a combination of pre-orders and items in stock, we will ship the orders separately with no additional charge. Your order confirmation email will contain both in-stock and pre-order items.

Please note that if you make a "pre-order", it will be treated as a normal order and a charge will be made to your credit card at the time you place the order, regardless of whether it is a "Pre-order"  and it takes more weeks to arrive.

If after making your order you decide that you no longer want it, please contact us at info@lonejewelry.com.

If you have any further questions, please contact us at info@lonejewelry.com.

REFUSAL TO PROCESS AN ORDER

We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation, and we reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website for removing or modifying any material or content from the website, or not processing an order once we have sent the Order Confirmation. 

 

EXCHANGE/RETURN POLICY

When you receive your product if it does not comply with what you have ordered please contact us immediately via our contact for with details of the product and specify it's damage. We will examine the returned item and will refund you the money or replace the item.

We only accept return products in its original packaging with an explanation specifying the damage. We do not refund  on earrings for hygiene reasons.

The refund or replacement will be made as soon as possible  and in any event  within 14 days after we receive the package.  We will send you  an email confirming the reimbursement or replacement of your item. If the item does have a defect  you will receive a full refund.

The customer must take responsibility to return the item to us. It is important that the item is returned in it's original packaging.  The customer is responsible for the product until we receive it.

We recommend the item is sent by courier or registered mail.

If you have any queries contact us at info@lonejewelry.com

 

LIABILITY AND WAIVING LIABILITY

Unless otherwise indicated expressly in these Conditions, our liability regarding any product acquired on our website shall be limited strictly to the price of purchase of said product. Notwithstanding the above, our liability shall not be waived nor limited in the following cases: i. In case of death or personal harm caused by our negligence; ii. In case of fraud or fraudulent deceit; or iii. In any case in which it were illegal or illicit to exclude, limit or attempt to exclude or limit our liability. Notwithstanding the paragraph above, and to the extent legally allowed, and unless these Conditions indicate otherwise, we shall not accept any liability for the following losses, regardless of their origin: i. loss of income or sales; ii. loss of business; iii. Loss of profits or contracts; iv. Loss of forecast savings; v. loss of data; and vi. Loss of management time or office hours. Due to the open nature of this website and the possibility of errors in storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained by means of this website, unless otherwise indicated expressly. All product descriptions, information and materials shown on this website are provided "as is", with no express or implied guarantees on the same, except those legally established. In this sense, if you are contracting as a consumer or user, we are obliged to deliver goods that are in conformity with the Contract, being liable to you for any lack of conformity, which exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (i) comply with the description given by us and possess the qualities that we have presented in this website, (ii) are fit for the purposes for which goods of the kind are normally used and (iii) show the quality and performance which are normal in goods of the same type and can which can reasonably be expected. To the extent permitted by law, we exclude all guarantees, except those that may not be excluded legitimately in favour of consumers and users. The products that we sell, especially artisan products, often have the characteristics of the natural materials used in manufacturing them. These characteristics, such as variations in grain, texture and colour, may not be considered defects or damage. On the contrary, you must count on their presence and appreciate them. We select only products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the product. The provisions in this clause shall not affect your rights as a consumer and user, or your right to cancel the Contract.